Why should I shop at MagicStronghold.com over someone else?
Magic Stronghold encompasses all the first-class characteristics of our more expensive online Magic: The Gathering competitors:
We have an extensive selection of singles.
Our singles conditions are held to the highest standard.
Our customers trust us.
We emphasize the importance of expedited customer service.
However, there are several important distinctions we'd like to stress. We keep our prices competitive; our sell prices are base entirely on how much the replacement cost of the card is. We are dedicated to providing and maintaining a website that is highly functional and easy to use.
Do I qualify for free shipping on my order?
Free shipping offers are available through promotions and other coupons available through other offers. Each coupon has their own specific details to abide by.
How long does an order take to reach me? (Domestic)
Canada Post Standard Shipping: We are located in British Columbia, Canada. Orders typically take 1 day to process. Domestic and shipping to the US will take up to 7 days depending on how far away you live, please refer to the map below.
International shipping can take in some cases up to 14 days, but typically takes around 7 business days.
Canada Post Expedited/Xpresspost Shipping is guaranteed, insured, and you can track your shipment online. Depending on what service you select, Next Day, Second Day, Ground, etc. You will always know exactly when your package will arrive.
USPS Certified Mail is required by TCG Player. These shipments normally take about 3-5 business days. We ship these items every Tuesday and Friday. Tracking numbers are supplied for these packages.
Are you planning on selling MTGO digital cards eventually?
We currently have no plans to offer or buy Magic Online cards until WOTC in their infinite wisdom allows us to sync our online inventory to directly to our MODO account via an XML datafeed or an API. Send Wizards an email about this if you'd ever like to see us carry Digital Cards!
Do you know what cards are currently banned or restricted?
If you are interested in
the current and official banned and restricted list please follow this link: Banned/Restricted
I have a rulings question; can you help me find the answer?
Although we do play Magic, a better place to find an official ruling would be here: Rulings/Questions
How are shipping costs calculated?
Shipping costs for either Canada Post or USPS are based entirely on the weight of your package and how quickly you wish it to arrive.
What is the best way to contact you?
The easiest way to contact us is through email at email@example.com.
What are your hours of operation?
We are working between the hours of 11pm and 10pm PST Monday through Friday.We do put in long hours that may exceed that range, if possible we will respond immediately. If we are unavailable, please include the best means of reaching you in either your email or instant message.
Do you travel to events?
We do travel to several events each year, typically we will post in the news section which events we are going to about a month in advance. But if you think we should go to an event near you, send us an email and we will look into attending it.
Do you buy cards?
We are always buying cards. Please come in to the store or email us directly.
Do you buy cards that are not on your buylist?
We do buy cards that are not on our buylist all the time. If you send an email to us describing your collection we will tell you if we would be interested in it and we will give you the ballpark we would pay for it. It is our policy, just like a normal buylist transaction, to have you send in your collection for appraisal. We will inspect everything and tell you how much we would pay for it.
Do you buy card collections?
We are always looking to buy card collections, no matter what the size. Send an email to firstname.lastname@example.org describing your collection and he will do a quick appraisal. Then just send it in.
How long will it take me to get paid for the cards I send in?
Typically your cards take a few days to process once they arrive, after that a check is sent the same day. If it is a buylist transaction, you will be alertedto the status of your order through email notifications for your convenience.
What if my cards are lost in the mail, who is responsible for them?
Canada Post Standard Mail You should be aware that the Canada Postal Service loses less than 1 in 500,000 pieces of mail; the odds are very low that anything was lost. Please check to make sure you put your correct address in your account.
If you are using Canada Post and your order status says it has shipped, but the package has not arrived in a reasonable amount of time. Please contact us. You should know that Magic Stronghold is not responsible for any Canada Post package once we have mailed it. If you are concerned about this occurring, please select a Canada Post Non-Standard shipping option. No exceptions will be made.
Canada Post Non-Standard All CPNS shipments are covered by insurance, rest assured; you can track your package online and see exactly where it is. If it doesn't show up, it is insured.
What kind of payments do
We currently accept:
1. Cash: Not recommended, but if you insist to send us cash, please know that we are not responsible for it. We have not had any problems with cash thus far, but please be forewarned.
2. Check: Any order paid with a personal check will be delayed 7 days while we wait for it to clear our bank.
3. Money Order: Money Orders are the suggested means of payment. If you pay with a Money Order your order will ship out the next day. Please keep the stub or receipt for your money order for your records, it is very important.
4. Paypal: We do accept Paypal; the MagicStronghold.com website is fully integrated with the Paypal payment system. This is a very easy way to pay us, if you pay through paypal your order will ship the next day. We reserve the right to only ship to your confirmed Paypal address.
5. Credit Cards: We take Visa and MasterCard for your convenience.
Questions/comments? You can e-mail us at email@example.com and we will try to reply as soon as possible. If you need to send a merchandise via mail, our shipping address is:
Magic Stronghold Games and
3665 Kingsway, Unit 185
or call us at 604-568-6030